Pakem
Vol. 01 · 2026Pakem · noun. The canonical rules. The standard with authority.

Standardsthat travel.With the people who keep them — every shift, every store, every standard.

Pakem is a mobile-first operations platform for cafés, restaurants, and chains — SOPs, training, attendance, briefings, and a portable record of every shift worked.

Start a 14-day trialRead the five chapters
i.
Public beta — Q4 2026
ii.
From USD 300 per store / year
iii.
No per-seat charges, ever
In quiet trial acrossSpecialty coffee bars×Independent kitchens×Modern Indonesian dining×Regional QSR×Hotel F&B

Chapter Two — The opening

A café opens at six. The opening checklist was printed on Tuesday and is gone by Thursday. The closing one was never finished — the manager finds the espresso machine still warm at eight the next morning. Training happened on day one, three months ago. Briefings arrive in a WhatsApp group nobody reads at five AM. Attendance lives in a notebook, and complaints die in the host's head.

You cannot fix what you cannot see, and most operators are flying blind on whether their own standard is being kept.

Chapter Three — The five disciplines

One application.
Five disciplines a kitchen already runs on.

Pakem replaces five separate paper, WhatsApp, and notebook habits with one ordered surface on every staff phone — verified at every step, visible at every level, offline-first by design.

I.SOP & Workflows
06:14
Step 7 / 12opening pakem

Calibrate & clean the grinder.

photo required
Hopper emptied & brushedBurrs wiped, no oil residueDose check at 18.5 g ± 0.2 g
phone — opening shift, 06:14

Every standard, lived not laminated.

Every standard — opening the bar, plating the signature dish, counting the cash, deep-cleaning the grinder — becomes a step-by-step workflow on staff phones. Steps can require a photograph, a temperature reading, a signature, or a short quiz before they advance. The owner sees, in real time, what was done, by whom, and with what proof.

  • Photo-verified
  • Offline-first
  • Manager rollup
II.Attendance & Shifts

Attendance that survives the payroll dispute.

Clock-in with a selfie and a GPS fix. Bluetooth temperature probes log the cake fridge while the shift runs. Late arrivals, early departures, and missed shifts are visible the moment they happen — not on the fifteenth of the month when the argument starts. Payroll becomes arithmetic, not memory.

  • Selfie + GPS
  • Bluetooth probes
  • Audit trail
05:58
Clock-inmenteng · jkt

Rama A.

Opening barista · arriving 2 min early

−6.1944 · 106.8294 · 12 m
On-time streak41 shifts
phone — clock-in, 05:58
III.Training
11:02
Mandatorymodule · 04

Milk steaming — micro-foam.

3 / 5 lessons

Quiz unlocks at 100% · refresher in 90 days.

Stretch phaseTexturing phasePour & latte art
phone — training module 04

Training that refreshes itself.

Role-based courses — video, document, quiz — assigned the day a staff member is hired. Food safety, allergens, and espresso certifications can be made a prerequisite to clocking in: no certification, no opening shift. Refreshers fire every three or six months so the standard does not quietly drift while the kitchen is busy.

  • Role-targeted
  • Mandatory gating
  • Auto-refresh
IV.Briefings

Briefings the floor actually watches.

The daily briefing pushes to every phone at the start of the shift. For high-stakes messages — a new menu, a recalled supplier, a revised service standard — on-device face detection confirms the staff member is actually looking, then asks one short question to verify they listened. Nothing leaves the phone. Privacy by design.

  • On-device AI
  • Attention verified
  • One-question check
07:30
Today · Briefingall staff · 12

New menu — Tabanan single origin.

Attention · 94%

Watched by 11 of 12 · quiz pending.

Q. The Tabanan single origin pairs best with…

A · darker milk, 65 °CB · lighter milk, 62 °CC · either, no difference
phone — daily briefing, 07:30
V.Portable Profile
14:21
Pakem Verifiedprofile

Rama Adityawarman.

Barista · 14 months on Pakem

System92
On-time94%
Rating4.4/5
Certs6
phone — portable profile

A profile that travels with the person.

Every staff member who works on Pakem builds an opt-in, employee-owned record of their operational track-record — tenure, on-time percentage, certifications, manager ratings. When they apply at the next café, the new employer sees verified numbers instead of a self-reported CV. Free for the employee, always.

  • Employee-controlled
  • Verified numbers
  • Free forever

Chapter Four — The moat

A track-record
that travels.

Indonesian FnB workers have no LinkedIn — no neutral place where the hours they actually showed up, the standards they actually kept, and the certifications they actually earned can be seen by the next employer.

Pakem is building that layer. Every shift worked, every checklist completed, every training passed, every rating received — all of it accrues to a profile the worker owns and chooses what to share. Hiring a new lead barista stops being a thirty-minute interview and starts being a thirty-second look at five numbers that are verifiable.

For workers, it is leverage in the next conversation about pay. For employers, it is the end of hiring on hope. For the industry, it is the first honest measure of frontline excellence in Indonesia.

¶ The platform that signs up the most employers becomes the de facto operational reputation network for Indonesian FnB. We intend to be that platform.

Chapter Five — Pricing

Per store, per year.
No per-seat charges, ever.

Annual, prepaid. A fourteen-day trial at any tier, locked from start so data limits carry over. A discount past five stores; a deeper one for three years prepaid.

i.

Starter

For the independent café, the single restaurant, the food truck.

$300per store, per year

Rp 4,500,000 in Indonesian Rupiah · 14-day trial

  • Up to three stores
  • Unlimited staff and roles
  • SOP workflows, attendance, training, briefings
  • Owner & manager dashboards
  • Portable profile access
Start trial
ii.

Professional

Most chosen

For the growing four-to-twenty-five-store chain.

$600per store, per year

Rp 9,000,000 in Indonesian Rupiah · 14-day trial

  • Up to twenty-five stores
  • Everything in Starter, plus
  • Recipe cards & cost analysis
  • Customer feedback ingest, real-time
  • Advanced analytics & benchmarking
  • OpenAPI access
Start trial
iii.

Enterprise

For twenty-five-plus store groups, hotel F&B, regional QSR.

$1,200per store, per year

Rp 18,000,000 in Indonesian Rupiah · 14-day trial

  • Unlimited stores
  • Everything in Professional, plus
  • Dedicated database, per tenant
  • Single sign-on (SSO)
  • Service level agreement, signed
  • Audit-log export, HACCP-grade
Start trial

Annual prepaid · ten percent off past five stores · fifteen percent off for three years prepaid · taxes where applicable.

Chapter Six — Manifesto

Pakem exists because the people who actually keep a restaurant running deserve a tool that respects how the work is done — quietly, every morning, on a phone, in eight minutes — and a record that follows them when they move on.

Zaid Y.Founder · Jakarta

Built on the Pakem.

PAKEM

Standards that travel with the people who keep them.